We hope that when you book you have read the Terms and Conditions listed in our policy. Enquiries can be made via email to enquiries@yourhomeaway.co.uk or by calling (+44) 0333 220 1626.

Full payment is due in advance of occupation, this will be taken on day of booking. Credit card details will be held on file to cover any damages or other costs. Upon receipt of payment we will send you written confirmation of your booking by email. You may extend your stay at any time, subject to availability. No extra fees are charged for last minute bookings.

We reserve the right to take a holding deposit of £100 for any booking, this decision is made at our discretion. In the event of this, a member of our staff will contact you and take all information required upon arrival.

Deposits are taken by way of a credit/debit card and is refunded once keys are returned and the apartment is checked over for damages.

• The guest can cancel free of charge until 30 days before arrival. The guest will be charged the total price if they cancel in the 30 days before arrival.
• You’ll accept prepayment by: Credit card. You’ll refund within: 7 days.

If a guest wishes to amend a booking (dates of stay, accommodation required, check in/out time), we will make all reasonable efforts to comply with the request(s) however the guest will be charged for any additional charges occurred. If the guest makes amendments to the booking once the stay has commenced we may not be able to comply with the request(s). We accept no liability for loss, damage or expense and cannot guarantee reimbursement of any costs incurred. Similarly in the event of keys not being returned upon check-out, we reserve the right to charge guests for lock replacement, key replacement.

Wireless broadband (Wi-Fi) is available in all apartment locations and is provided free of charge. We cannot guarantee connectivity at any given time; however we endeavour to maintain the hardware and connection within all apartments. If there is a fault with the hardware provided (wireless router) we will give support and maintenance. If the fault is deemed to be with the guests hardware/devices, support will not be available.

Check-in is from 3.00pm. Check-out is by 10.00am.

All keys must be returned to the key safe on departure.

In the event of a late check-out or refusal to vacate the apartment by the booked check-out time, we reserve the right to remove all persons and property from the apartment. Any items left in an apartment past the agreed departure time are left at the owners risk – we accept no responsibility for these items and reserve the right to remove and store them. Lost property is kept in storage for no longer than 30 days and safekeeping is not guaranteed. Lost property can be posted back to you at your own cost with prior agreement- we accept no responsibilities for this been lost in transition. All guests are given one set of keys, unless a second set is pre-arranged at time of booking.

Valid credit/debit card details must be supplied at the time of booking, in the event of damages to the apartment these card details will be used to charge the appropriate fines. We reserve the right to deduct from the relevant credit/debit card, without prior notice, all amounts chargeable under these conditions.

The apartments should be left in a reasonable state on departure, if (at our absolute discretion) we consider additional specialist cleaning is required (for example carpet cleaning to remove a stain), we will charge an additional fee of £100.00.

Damages to the apartment or contents must be paid in full by you. In the event of Any breakages or damage discovered whilst your stay or after you vacate, we will notify you by e-mail or telephone immediately, providing a detailed breakdown of the damage and where if possible, a cost of rectification. Where Possible, photographic evidence will also be supplied. It is your responsibility to check all items & that there is no damage to these items. Condition reports can also be provided at the beginning and at the end of the accommodation period if requested. Nothing in these terms and conditions limits or excludes our liability for death or personal injury resulting From our negligence or for any damage or liability incurred by you as a result of fraud or fraudulent Misrepresentation by us or any liability that cannot by law be excluded.

Each apartment has free parking;. All additional cars must be parked in the nearby pay & display parking areas.

We have the right to terminate a booking at any time on the grounds of Partying, playing loud music, General Nuisance Behaviour, Abusive to staff or other guests, mistreatment of the apartment or criminal activity on the part of those occupying the apartment or their guests. In such circumstances.

Pets will be considered at Yourhomeaways discretion. Charges may apply.

Please enquire at time of booking.

Smoking is not permitted in the apartments. Smoking is permitted on external balconies where present in an apartment only. A surcharge may be applied should we have damage caused by smoking.

We do not expect and certainly do not want dissatisfied customers, but in the event that You are not entirely satisfied with the service offered, you should notify any complaint to our office within 24 hours after departure. We will take all reasonable steps to settle the problem.

All information supplied by Yourhomeaway is given in good faith and is based on information available at the time. All reasonable measures have been taken to ensure the accuracy of any statement made either in writing or otherwise.

We do have the right to add or remove any of its services or facilities without prior notice.

All the apartments are occupied as serviced apartments and on this basis no rights of tenancy are created, they are exempt from security of tenure under the Rent Act. Your Home Away has the right to access the apartment and or terminate your stay at any time without prior notice if it deems necessary.

Reasonable care has been taken that the content of our website (and/or other means of promotion or advertising) is correct but it is subject to amendment at any time without notice. All content on our website (and/or other means of promotion or advertising) is published in good faith. We do not warrant that the content of our website (and/or other means of promotion or advertising) accurately or completely describe any of the apartments. Our web site may link to other web sites and we are not responsible for the data policies, content or security of these web sites. You should note the following points about apartments:

• Apartments are individual and vary in style, size and layouts so furnishing details are not uniformly standard.
• The number of people permitted to occupy each apartment is limited to the number of beds. In some apartments extra beds can be provided and this will be at a charge to be agreed at the time of booking. If the number of people permitted to occupy an apartment is exceeded, we may refuse access to the accommodation and reserve the right to charge for additional apartments;
• You and your party must comply with any rules and regulations set by us. We recommend that you take time to familiarise yourself with the safety procedures in the apartments, the building and local area, paying particular attention to fire evacuation details and security;
• Where internet or broadband connectivity is available, you agree to use such services in a responsible manner and not for any illegal purpose.
• We shall use reasonable endeavours to retain any items left in apartments for up to 1 month after the guest’s departure date. Please email enquiries@yourhomeaway.co.uk for enquiries relating to any lost items.

As standard, we will provide the following on arrival, washing up liquid, toilet roll, dishwasher tablets, one jay cloth and sponge and some complimentary condiments.

All bookings are subject to these terms and conditions that are deemed to have been accepted in full by the guest and all persons in their party. Payment of the apartment also means acceptance of the Terms and Conditions.